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COVID-19 Update: February 2021


From Monday 18th January 2021, Your Side resumed our face to face group events and outings, including DARTS, CHSP Social Support and NDIS social groups.

All NSW Health COVID-19 regulations will be followed, including wearing masks on public transport and our buses, and social distancing.

If you have any symptoms or have been to any sites listed on the NSW Health lists here you will be asked not to come and to follow health advice to isolate and test.

Our team continues to monitor the case numbers each day and will adjust our responses accordingly. We are delighted to be able to keep offering these outings that are so loved and so positive for our community, and we thank our clients, staff and volunteers for following all COVID-19 safe precautions so that we can continue to serve.


As of 22nd February, wearing a mask to deliver home based services is no longer mandatory according to NSW Health guidelines. Your Side will follow these guidelines, so your worker is not mandated to wear a mask. However, it is of vital importance that you still let us know if you have any symptoms or have been to an area of concern listed by NSW Health. Your worker will not come if they have any symptoms or have been to a listed area. You can still request that your worker wear a mask if that is more comfortable for you.

We will continue to monitor the NSW Health advice daily because we all know that an outbreak could occur at any time.

Masks continue to be mandatory on public transport in Sydney, and as such our DARTS and Social Support outings will need to keep wearing masks on our buses. Thank you for your co-operation and helping to keep us all safe.


  • Wear a mask in public, especially at places like the supermarket, public transport or a place of worship.
  • Keep 1.5m distant from others.
  • Wash your hands regularly


  • All workers can be asked to wear a mask in your home or where distance can’t be kept – but it is no longer mandatory. It is still mandatory to wear a mask on public transport including our buses.
  • All workers will wash their hands or sanitise before and after they see you.
  • All workers will stay away if they have any symptoms like runny nose or sore throat. We will arrange for someone else to come and see you.
  • All workers will stay away if they have a fever over 37.5 degrees.
  • All workers will stay away if they have been in any hotspots identified by the NSW Government
  • All workers will ask you how you are at the start of every visit. If you have any symptoms, a fever, or have been in a hotspot you must tell us. We will help support you to get tested to keep everyone safe, and help plan for how to manage if you need to isolate.

The latest advice from the Department of Health can be found HERE, including more on the above and advice in different languages regularly updated.

Your Side Customer Care Contact Details:
Ph: 1300 134 332