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COVID-19 Update: 29 July 2021

We are still delivering services

During lockdown, our essential home support services continue. Our workers are visiting homes, delivering care, meals, cleaning and other tasks people can’t do for themselves.

With the additional focus on complying with health orders, members of the community might complain or report us to the police.

If this happens, don’t panic. All workers carry a letter of approval from us as a registered provider, and anyone worried can call our office to confirm the service is allowed under lockdown regulations.

Police will not fine anyone who is receiving an authorised aged care or disability service.


  • All social outings remain cancelled. Our online events are still running and you can learn more about them here.
  • Gardening, home maintenance, cleaning, domestic assistance, personal care, support with daily living and allied health services can continue.
  • Some allied health may be able to be done via telehealth/online and if that is so, we encourage this.
  • For individual community access, where you require our support to do daily exercise or access shopping or other essentials like medical appointments, services will continue. However, we encourage people try to avoid shops and other crowded places and order online or send a worker to the shops alone to do the shopping. Workers can support clients to order online if needed.
  • All home care workers must wear a mask while delivering a service, and while in your home, until further notice. If your worker is not wearing a mask, you can ask them to. You can also ring Your Side on 1300 134 332 so we can make sure they do.
  • Our health teams and contact tracers are doing an amazing job and it’s our role together to help them bring this under control quickly. If you show any symptoms, go get tested. By doing this we can continue to keep our community safe.

We also encourage you to get vaccinated. See below for more information or visit the NSW Health website here.

Thank you for your continued diligence and understanding.

COVID-19 Vaccinations

Recently, the Australian Government released a recalibrated roll out plan for the COVID-19 vaccination process. The plan aligns with advice from the Australian Technical Advisory Group on Immunisation (ATAGI). All governments have agreed that:

  • People aged under 60 will receive the Pfizer vaccine
  • People aged 60 and over will receive the AstraZeneca vaccine.

The AstraZeneca vaccine is available to all people aged 60 or over through GP-led Respiratory Clinics and state and territory clinics.

The Pfizer vaccination is available at state and territory clinics such as the NSW Health Vaccination Centre at Sydney Olympic Park.

Click HERE to find out your eligibility.

Information for Clients About the COVID–19 Vaccination

  • There is no cost to get the vaccination.
  • Some of the possible side effects from COVID-19 vaccinations, such as fever and fatigue can mimic the symptoms of COVID-19. These symptoms are normal and are a sign that the body is building protection against the virus that causes COVID-19.
  • For specific advice about side effects from different doses of vaccines, ask your doctor or health care professional.
  • If you need proof you are receiving services as a person with a disability or carer, contact Your Side.
  • You should not get the COVID-19 vaccine within two weeks of your flu vaccination.

You can find the latest news and information, including information in different languages here.