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COVID-19 Update: September 2020

  1. YOUR SIDE EVENTS ARE BACK
  2. YOU NEED TO TELL US IF…
  3. PPE UPDATE
  4. WHAT TO EXPECT
  5. FAQS
  6. WE ARE DELIVERING ALL OUR SERVICES
  7. WHAT YOU CAN DO TO SLOW THE SPREAD OF INFECTION

YOUR SIDE EVENTS ARE BACK

Given the consistently low community transmission in NSW, we are excited to announce that Your Side are resuming social outings starting mid October. This includes DARTS, Social Support, and the NDIS Social Group. Events have been carefully considered and chosen to be low risk as possible.

To ensure the safety of our clients, staff and the community, we have put in place procedures to follow.

What to expect?

  • On the day before the event, a staff member will call you for a health screen.
  • A temperature check on the day of the event.
  • We encourage you to wear a mask, with medical conditions exempt. Staff and volunteers will wear masks at all times.
  • Clients and staff to maintain 1.5m social distancing where possible.
  • Your Side reserves the right to deny participation should you present symptoms of COVID-19.

By doing this we can make sure we can run the events you love to attend. We cannot wait to see you again in person!

At the same time, we will continue to deliver social programs and events online. To view all our online and offline events look here: https://yourside.org.au/events/

Our team are always at the end of the phone on 1300 134 332. Please do ring us to talk through options for your support – it is completely normal to feel anxious or lonely, and we can be flexible and help you tailor your services to respond to the changing world we are living in.

YOU NEED TO TELL US IF…

Monitoring for symptoms and coming forward for testing keeps us all safe. We expect this to be the case in NSW for some time. We ask that you tell us if:

  • You have travelled overseas in the past 14 days; 
  • You have been in close contact with someone who has been diagnosed with coronavirus;
  • You have been to Victoria in the last two weeks;
  • You have been near any identified infection sources or hotspots in NSW; or
  • You have symptoms like a dry, scratchy cough, fever, or cold.

We will make sure you get access to testing and any support you need to self-isolate safely.

PPE UPDATE

Your Side will continue to require this from our whole face to face workforce in Greater Sydney. This covers our services for older people, and also our services for people with disabilities.

So anyone who comes to your home or meets you in person to deliver a service will wear a surgical mask.

We are doing this with your safety as our first priority.

Wearing a mask has been shown to reduce the risk of transmission of COVID-19, but remember no PPE is perfect so please still keep 1.5 metres apart where you can, and keep washing those hands.

WHAT TO EXPECT:

  1. All workers will wear a mask in your home or where distance can’t be kept.
  2. All workers will wash their hands or sanitise before and after they see you.
  3. All workers will stay away if they have any symptoms like runny nose or sore throat. We will arrange for someone else to come and see you but bear with us if this takes a little time.
  4. All workers will stay away if they have a fever over 37.5 degrees.
  5. All workers will stay away if they have been in any hotspots identified by the NSW Government, or in Victoria in the last 14 days.
  6. All workers will ask you how you are at the start of every visit. If you have any symptoms, a fever, or have been in a hotspot you must tell us. We will help support you to get tested to keep everyone safe, and help plan for how to manage if you need to isolate.

FAQS:

Q: Will a mask stop me catching COVID?
A: No mask can 100% guarantee this. However, the latest health advice is that a face mask with multiple layers worn correctly may significantly reduce the risk of a worker who doesn’t know they are infected transmitting the virus to you.

Q: Do I need to wear a mask?
A: No, it is not compulsory for you to wear a mask, especially not in your own home. However, wearing one would reduce the risk of you passing the infection to our worker even if you don’t know you’ve been infected. Please consider it. The Premier of NSW is strongly recommending people wear masks when out especially on public transport, or at the shops – wherever distancing can’t be kept.

Q: My worker wasn’t wearing a mask (after Monday 3rd August). Who should I tell?
A: Please ring Your Side on 1300 134 332. We want to make sure everyone knows this new rule and keeps each other safe.

Q: Does the mask mean my worker is sick?
A: No. All workers must stay away and get tested if they think they could be ill.

Q: I rely on lip reading. I can’t communicate properly if someone is wearing a mask.
A: Please call our team on 1300 134 332 or email customercare@yourside.org.au and we will work out a way to make sure your needs are met.


WE ARE DELIVERING ALL OUR SERVICES

Your Side is continuing to deliver support to all our clients. Some services have moved online or changed to accommodate social distancing. We are happy to talk through any practical changes to keep you safe. All staff have access to infection control training and PPE.

WHAT YOU CAN DO TO SLOW THE SPREAD OF INFECTION

  • Stay informed by following advice from the Australian Department of Health. Advice may change daily so go straight to the main source, don’t rely on social media.
  • Prevent the spread by basic standard hygiene (hand washing with warm water and soap for 20 secs, cough etiquette, social distancing).
  • If you suspect you have been in contact with someone diagnosed with COVID-19, contact the 24 Hour Government Helpline for advice on 1800 020 080, and let Your Side know by calling 1300 134 332.
  • The latest advice from the Department of Health can be found HERE, including more on the above and advice in different languages regularly updated.
Your Side Customer Care Contact Details:
Ph: 1300 134 332
Email: customercare@yourside.org.au