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Meet NDIS Care Consultant – OSHIN

Why did you join Your Side?

I started my journey with Your Side as a placement student and was in awe of the love and support I received from clients as well as colleagues. This organisation has a very warm feeling which makes you feel like you are working at a home away from home. So, when I was offered the job as an NDIS Care Consultant here, there was no looking back. I knew that Your Side’s culture of compassion and client-centered care aligned well with my goals. The happiness I feel when I put a smile on a client’s face is irreplaceable.

What is the most important part about your role as an NDIS Care Consultant?

As an NDIS Care Consultant, I believe my role focuses on client centered practice – where I put myself in client’s shoes and work accordingly. I help my clients navigate and understand the NDIS by giving them the choice and control they need to achieve their NDIS goals.

How do you think Your Side improves care and wellbeing of their NDIS clients’ participants?

By understanding the needs of the client and knowing that one size does not fit all. As a team we always put client needs first. Based on the available NDIS funds we provide them the services that eventually help them achieve their NDIS goals slowly but steadily. We believe everyone has their own pace and that’s why everyone’s NDIS is different!

Can you give us an example of an NDIS participant good news story?

One of my participants mother’s called up and told me how happy her son is. He knows that if he ever has any issues with his services, he can always tell me and I will get it sorted for him. Other relatives of many of our clients have called and said they have observed massive improvements in the health and wellbeing of their loved ones after receiving NDIS services through Your Side. All these stories give our team the boost to work towards the common goal of client wellbeing.

Is there a personal experience with the NDIS that you would like to share? Or do you have a lived experience? 

At times I reach out directly to the NDIS on behalf of my participant and I personally find it useful so that I ensure I am providing the right information. It’s about going that extra mile – which makes me feel proud of the work I do.

How do you think the NDIS can be improved?

By understanding participants and being compassionate towards their needs. Ensuring all the supports like providers, support coordinators and necessary stakeholders take joint responsibility of making a difference in the life of participants and bringing NDIS from theory to practice for all participants.

What does Your NDIS look like?

My NDIS is freedom for participants to navigate what works best for them as per their goals and achieve them at their own pace.