NDIS FAQs

 

What is the NDIS?

The NDIS is the National Disability Insurance Scheme. The NDIS provides support to eligible people with intellectual, physical, sensory, cognitive, and psychosocial disability. The NDIS provides reasonable and necessary funding to people with a permanent and significant disability to access the supports and services they need to live and enjoy their life.

Every NDIS participant has an individual plan that lists their goals and funding. NDIS participants use their funding to purchase supports and services to help them achieve their goals. Everyone has different goals. Goals might include things like volunteering, getting and keeping a job, making friends or participating in a local community activity.

Am I eligible for the NDIS?

To be eligible for the NDIS you must be aged between 7 and 65. If you are over 65 you might like to read about services available to you through My Aged Care. The NDIS is only available to people who live in Australia, are Australian Citizens, or Permanent Visa holders, or Protected Special Category Visa holders. You must have a permanent and significant disability.

What is myplace?

Myplace is the NDIS portal for participants. It’s a secure website where you can access your NDIS information. From myplace you can view your NDIS Plan, check your contact details, create and view payment requests, share your plan with a service provider and also find service providers to deliver your supports.

You need a myGov account to sign in to myplace. You might already have a myGov account for Medicare, the Australian Tax Office or Centrelink.

  You can find instructions to access myplace by CLICKING HERE.

  You can create an account or sign in to myGov by CLICKING HERE.

Do I need to share my plan with my provider?

You do not have to give anyone a copy of your NDIS plan. Sharing your plan is your choice. If you want to, you can choose to share parts or all of your plan with your service providers. You may want to share information about you and your goals, so your provider knows what you want to achieve and how you would like them to assist you.

NDIS registered providers must follow privacy rules and should not share your personal information with anyone else without your permission. If you have concerns about your privacy, speak to your provider about their privacy policy and rules.

What is a Service Agreement?

A Service Agreement is an agreement between a provider and a participant. The NDIA recommends having a written service agreement so participants and providers are clear about what each party has agreed to. Service agreements help make sure the participant and provider have the same expectations of what supports will be delivered and how they will be delivered.

It is important that you understand what is written in a Service Agreement. If you need assistance, you can speak with your Support Coordinator or the provider to ask questions about the Service Agreement.