Joanne’s Story

18 October 2017 - 2 minutes read


Joanne was released from hospital to recover from some physical injuries at home. Because of her physical condition and limited support from family and friends, she was having difficulty getting to medical and social appointments and to the shops to pick up daily essentials.

Northside’s Total Care provided her with that extra bit of support she needed. During the initial weeks it was clear to see she was worried about her health which might prevent her from being able to visit her daughter overseas. Through Northside’s services she was able to focus on her recovery and health without worrying about the stress of managing daily tasks.

Over several weeks her Northside Customer Care Coordinator observed her regaining her physical health and self-confidence. She was feeling happy and energetic and was pleased to be cleared by her doctors to travel abroad. We worked closely with Joanne to identify services she didn’t realise were available but that truly made a difference in her daily life.

“Northside helped me through recovery taking care of household tasks so I could focus on my own health and be well enough to visit my daughter overseas.”

Northside Total Care Solutions (launched July 2017) is a ‘one-stop-shop’ for all your service needs. Total Care Solutions aims to provide a range of services to our clients and their carers who in absence of basic maintenance and support services are at risk of social isolation and premature or inappropriate admission to long-term residential care. It is our commitment to placing the customer first to enhance their wellbeing has been the bridge to establish a firm relationship with them.

Joanne was always grateful for the assistance she received during the critical time she had and would regularly call the office to express her gratitude for the excellent service provided.  It is essential that Total Care Solutions continue to identify client’s unmet needs and to provide the private service options that can cater to our client’s immediate requirements.

View our range of Total Care home care services or call 1300 134 332 to find out more.



*Names have been changed to protect client privacy.