What is care finder?
Care finders help people access aged care services and connect with other relevant supports in the community.
Some older people need extra, intensive support to access aged care services and other supports in the community.
In these situations, a care finder may be able to help.
Care finder is a free service. It exists to support vulnerable people – who have no one else who can support them – to learn about, apply for and set up support services.
The care finder service is not available for everyone. It is specifically for vulnerable older people.
If someone requires this support in Northern Sydney, the Northern Beaches, Parramatta, or Cumberland, then Your Side can connect them with a dedicated care finder.
The care finder will visit them, usually in person. This can be at their home or another place they would like to meet. They will ask questions to understand the person’s situation and support them to work through the steps to address their needs.
What help can care finder provide?
Care finder can help vulnerable older people navigate the aged care system and find support services to improve their quality of life. Care finder can help with both accessing services for the first time and changing or finding new services and supports.
They can help someone with:
- Talking to My Aged Care on their behalf and arranging an assessment.
- Attending and providing support at the assessment.
- Finding and short-listing aged care providers in their area.
- Completing forms and understanding aged care service agreements.
- Checking-in once services are up and running to make sure everything is OK.
- Helping arrange reassessments where needed.
- Solving other challenges and connecting to supports in the community, such as health, mental health, housing and homelessness, drug and alcohol services and community groups.
Your Side care finders will work together with local health providers and community organisations to provide high level support and assistance to vulnerable members of the community through the care finder program.
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Community Engagement
If you’d like a Care Finder Community Engagement Consultant to:
- Speak with your team or clients about aged care and how Care Finder supports vulnerable older people,
- Attend your community event or expo as a stallholder to provide information and answer questions
- Or, to learn more about our program, eligibility criteria, and referral pathways, please contact us at carefinderce@yourside.org.au
