Our vision is that every life can be a good one
About Us
Your Side Australia (also known as Your Side) is a leading provider of support services for older people, people living with disability, mental health, and their carers throughout Sydney. Established 30 years ago, we’ve kept our commitment to give people greater choice and to enhance their independence and wellbeing.
We continue to do that every day by providing our customers with total care solutions as a one-stop shop for services that will bring you health and wellness. We have met with, selected, vetted and put together partnerships with high quality organisations so we can meet all your needs.
Social Impact Measurement
Your Side regularly measures how our services create wellbeing for participants. We believe we need to measure how our services are improving the lives of those we support directly and their families.
Based on the Stanford “Impact Compass”, we run a Wellness questionnaire at the outset of service provision and at select intervals afterwards to give us a sense of the impact we create with services and programs that we run. This provides us with a picture in time measurement of how that person feels as a result of our support. It also enables us to respond to changing needs as they happen and to provide appropriate intervention.
Our Values
Customer Focus
We recognise that the support and assistance we provide is critical to the wellbeing and independence of our customers. We respect your choices as individuals, and we understand and accept our responsibility to be mindful and responsive to your needs.
Reliability
We deliver reliable service outcomes to our clients, our service delivery partners, our funders and the community as a whole.
Integrity
We act honestly, consistently, and transparently with one another and in the best interests of our customers and our funding bodies at all times. We are accountable for our actions and understand their importance to our clients and to the community.
Quality
We encourage innovation and improvement. We provide consistent quality leadership and financial efficiency. We are future focused and continue to develop our knowledge and skills to ensure that Your Side is sustainable and effective into the future.
Convenience
Our customers expect quality, peace of mind, consistency and a genuine relationship. We believe that a one-stop-shop will save you time and effort in choosing quality services which support your independence and lifestyle. At Your Side we work hard to make our relationship and service delivery easy and convenient.
Our Service
