All the services tailored to support you at home
How to get a Home Care Package
My Aged Care, the main access point to the aged care system in Australia, offers the CHSP (Commonwealth Home Support Program) for basic-level needs or short-term care and offers Home Care Packages for individuals who may have more complex needs. Home Care Packages are meant for older people, but there is no minimum age requirement.
To get a Home Care Package, you will be assessed by the Aged Care Assessment Team (ACAT). The ACAT are professional health and community care clinicians who visit you at home to assess your daily living needs and determine eligibility for the funding program that’s right for you. If you already receive home care services, such as those through CHSP, you may be referred onto a Home Care Package. If you have further questions about home care service or need help at any stage of the process, call us on 1300 134 332 and one of our friendly Customer Care Coordinators will be happy to assist you.Get Support View Services
What Services do Home Care Packages provide?
Home Care Packages cover a wide range of services from personal care to in-home support, to support that helps you participate in your community. Packages are designed to be flexible and adaptable to your needs. There are four Home Care Package levels.
Home Care Package levels
Level 1: Basic care needs
Level 2: Low-level care needs
Level 3: Intermediate care needs
Level 4: High-level care needs
Each level receives a different amount of government funding. The more support you need, the more funding you receive to access the services you need.
Home Care Package funds aren’t paid directly to you. You choose an approved Home Care Package Provider like Your Side to give you support, advice and help manage your funds. We’ll help you tailor your package to suit your needs. And if your needs change, your services can change too. We’re here for you.View Fees View Services
We’ll help you do more of what you enjoy
Convenience and peace of mind
Your Side is an experienced, leading provider of support services throughout Sydney with over 30 years experience. We are committed to providing you or a loved one with an accessible and wide range of services, covering all your needs so you can continue doing what you enjoy with peace of mind.
The right support – your way
From participating in social activities to living independently and receiving meals delivered to your door, we will work with you to provide support in a way that best suits you. You can trust us to provide respectful and professional care throughout your experience with us.
Dedicated Customer Care Team
Our in-house Customer Care coordinators are caring and knowledgeable and will guide you through the services and government funding available so you can make the best choices to suit you. The team at Your Side is culturally diverse and speaks over 21 languages. They have the experience to understand your needs to advocate on your behalf.
We’re here to support you
At Your Side, our goal and main priority are to help you (or a loved one) live as comfortably as possible at home. We’re dedicated to providing you with the highest quality experience throughout all stages of accessing home care services. Our friendly Customer Care Team members are here to support you and ensure that you receive the best service possible.