Level 4 Home Care Package

High Care

What is a Level 4 Home Care Package?

Home Care Packages are home help and home care services that are funded (either in part or in full) by the Australian Government to help you live in the comfort of your own home while receiving care.

Level 4 Home Care Packages (HCP Level 4 or HCP4) are intended to support people who have high level care needs. If you or a loved one has high level or complex care needs, you may be eligible to receive assistance with a range of tasks. Home care workers will support your high level and complex nursing care needs in your own home so you feel comfortable and relaxed.

What is included in a Level 4 Home Care Package?

  • Personal care (showering/dressing etc)
  • Domestic assistance (laundry/cleaning etc)
  • Assistance with aids and appliances
  • Social support
  • Meal preparation
  • Medication management
  • Nursing care
  • Allied health support
  • Shopping
  • Transport
  • Support with changes to memory and/or behaviour
  • Physiotherapy & massage
  • Podiatry
  • In home hairdressing

How much is a Level 4 Home Care Package?

For each Home Care Package, the Australian Government will pay a different amount. This amount will be paid directly to your chosen home care provider.

The subsidy that will be paid for your Home Care Package will depend on whether you have to pay an income-tested care fee. This will be determined during an income assessment.

At July 1 2021, the Government subsidy for level 4 Home Care Packages is $52,377. This contribution increases every year.

Recipients of a Level 4 Home Care Package would also be eligible to enter residential aged care, but would prefer to remain living in the comfort of their own home.

Level 4 Home Care Packages are suitable for people with complex care needs.

To access a Level 4 Home Care Package, you or your loved one will need to undergo an assessment by an Aged Care Assessment Team (ACAT) – see 3 steps below. This assessment will determine whether you are eligible to receive a Home Care Package and if a Level 4 package would be suitable for your in-home care needs.

Other Home Care Package Levels:

Home Care Package LEVEL 1

Home Care Package LEVEL 2

Home Care Package LEVEL 3

For more information or help signing-up to a Home Care Package, contact us:

  1300 134 332



Why choose Your Side?

Time is precious and should be spent with loved ones or enjoying life, not coordinating care services. That is why Your Side’s home care packages give you more hours of in-home care for less. We know that managing your health at home can be expensive, and support services often fall short of what you need.

Your Side’s Home Care Packages provide you with a coordinated service that ensures you can continue to live independently in your own home, with the care, support and time you deserve.

Our home care packages are also designed to be flexible and adaptable to your needs. We’ll also help guide you through funding and eligibility and coordinate all the care and support services for you.

Your Side can provide you with expert advice from our friendly and knowledgeable team to help you get the most from your home care package. More hours of care, transparent pricing, one all-inclusive management fee and high-quality support. We’ll work with you to help you access the right support and do the things you love.

As simple as these 3 steps

  • One

    Contact Your Side at 1300 134 332 to speak with one of our friendly Customer Care Coordinators will guide you through the process. Depending on your eligibility for government funding, the costs of these home care services will be covered by the government.

  • Two

    Register with My Aged Care over the phone (1800 200 422) or online to determine eligibility and what funded program is right for you.

  • Three

    After you have registered, you will be contacted by an Aged Care Assessment Team (ACAT) assessor to arrange a time to complete a home assessment with you. This assessment will help you determine which services are most suitable for you and best meet your needs. After the assessment, you will be notified by My Aged Care of the level of support and the services that you have been approved of.


Most of these services can be funded by NDIS, Home Care Packages, My Aged Care, Carer Gateway, or privately depending on your circumstances.

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