Value for money
The amount of money you are granted for your Home Care Package is determined by the level of package you’ve been assigned by the Australian Government. This is the same no matter which provider you choose. There are four levels of funding packages you may be granted, with increased budget amounts for higher needs. Some people will also have to contribute an amount to their package determined through an income assessment.
You don’t receive the money directly. The government contribution is paid to the home care provider you choose once you’ve agreed and arranged services. You work in partnership with the provider to determine the care and services you need, within the package budget. These funds don’t affect your pension because they don’t count as income.
Click the button below to see a breakdown of fees and explanations
Our Fees
| Package level | CARE Management (per fortnight) | PACKAGE Management (per fortnight) | Total Package Funding (per fortnight) Aged Care Subsidies – Department of Health, current as at January 1, 2025 |
|---|---|---|---|
Level 1 |
$67.48 | $43.82 | Basic Care needs – approximately $409.92 |
Level 2 |
$116.06 | $76.72 | Low Care needs – approximately $720.86 |
Level 3 |
$266.98 | $165.48 | Intermediate Care needs – approximately $1,568.98 |
Level 4 |
$348.46 | $251.30 | High Care needs – approximately $2,378.60 |
Management Fees
Aged care providers can be:
- Private
- Not-for-profit
- Government run
Your Side Australia is a non-profit public company limited by guarantee, with a membership base. We are registered as a charity.
This means that all surplus money made is invested back into the business of giving you, and others in the community, the best possible care.
You can compare the costs and charges of registered home care providers, what rates they pay staff, and how they allocate their expenditure using the My Aged Care : Compare a Provider tool.
All Home Care Package providers charge a Care Management fee and Package Management fee, and all providers are required by law to show both fees in their prices.
Package Management
Package management is the fee charged by providers to cover the ongoing administration and organisational activities associated with the smooth delivery and management of your Home Care Package. It includes the costs of managing your package funds; preparing monthly statements; invoices and reports; and compliance and quality assurance activities, like background-checking staff and covering the costs of audits. At Your Side, these fees support strong clinical governance arrangements, including nursing oversight.
They also fund regular checks on our partner providers, ensuring you have peace of mind and options to change care workers if needed. Our fees ensure we can hire, train and maintain an experienced and motivated workforce to manage your care needs. Having enough staff to cover our caseload means your Care Consultant has more time to check in with each client, can conduct regular home visits and ensure your Support Plan is suited to your situation.
These fees cover compliance and monitoring improvements required under the strengthened Aged Care Standards and the new Support at Home aged care program, such as incident reporting, record keeping and infection control procedures. These measures help ensure your safety and allow you to live independently at home for longer.
Care Management
Care Management is the cost of a service to regularly assess your needs, goals and preferences. At Your Side, Care Management means personalised service from everyone at Your Side. Specifically, it is one-to-one case management from your dedicated Care Consultant. This begins with an assessment to co-design a Support Plan that helps you use your funding to achieve your goals. The services are then selected, scheduled and followed by reviews and updates to adjust according to your needs and preferences. It includes a team of trained, friendly professionals who conduct regular welfare check-ins and coordinate the scheduling and rescheduling of your services.
Your dedicated Care Consultant will advise and advocate for package upgrades if necessary, facilitating the process with My Aged Care with you. The team have access to an on-staff Clinical Nurse consultant for medical advice. We have systems, processes and an expert team dedicated to managing and maintaining the highest level of quality and compliance oversight of our staff and support workers. This ensures the people who deliver services to you meet quality standards for their training and conduct.
Our long-standing relationships with quality assured service providers ensure you get value for your package with highly competitive rates. Our network of partner providers is designed to allow you choice of specialist capability services, for example, if you want workers with particular language or cultural knowledge or skills.
Our Fees Include:
- Home visits. We come to your home to create a customised Support Plan and do regular checks to update it.
- Your own personal Care Consultant. One point of contact who will organise your support team.
- Expert advice to help you to get the most from the aged care system, including ongoing reviews.
- Choice from a wide range of vetted delivery partners to give you flexibility and control for your services.
- Specialised clinical care to keep you safe at home for longer.
- Caring staff who understand the aged care system and are focussed on your wellbeing.
Support at Home is coming – Changes to Home Care Packages
Government reforms to aged care services will change how you receive funding and services for in-home care in 2025. Next year, from 1 July 2025, the new Support at Home program is expected to replace the Home Care Packages Program and Short-Term Restorative Care Programme. You can read an explainer on what we know about the planned changes here.
