Our vision is that every life can be a good one
Our Impact
Your Side is here for older people and the vulnerable senior members of the community. We support you to live independently by getting to know you and your circumstances, helping you choose the best supports from the complex service system, and coordinating delivery of your services. This is our Total Care model, which aims to reduce the stress of coordinating care.
Our Point of Difference
- We deliver Total Care, and provide integrated solutions to reduce the mental load that comes with coordinating care
- We understand that needs are unique and that we can’t be experts in everything, so we work with more than 130 qualified partners to bring specialist care to the home and community
- Our staff bring their whole self to work, creating an inclusive and diverse culture that values kindness and integrity as fundamental to caring
- Our future is not dependant on a single source of funding and we spread our risk and safeguard our impact through diverse income streams
- Our board and governance systems are strong, accountable, and committed to quality
Our Values
Customer Focus
We recognise that the support and assistance we provide is critical to the wellbeing and independence of our customers. We respect your choices as individuals, and we understand and accept our responsibility to be mindful and responsive to your needs.
Reliability
We deliver reliable service outcomes to our clients, our service delivery partners, our funders and the community as a whole.
Integrity
We act honestly, consistently, and transparently with one another and in the best interests of our customers and our funding bodies at all times. We are accountable for our actions and understand their importance to our clients and to the community.
Quality
We encourage innovation and improvement. We provide consistent quality leadership and financial efficiency. We are future focused and continue to develop our knowledge and skills to ensure that Your Side is sustainable and effective into the future.
Convenience
Our customers expect quality, peace of mind, consistency and a genuine relationship. We believe that a one-stop-shop will save you time and effort in choosing quality services which support your independence and lifestyle. At Your Side we work hard to make our relationship and service delivery easy and convenient.
Our Commitment to Cultural Safety
Your Side recognises and embraces the richness of different cultures and strives to provide services which are welcoming and respectful of everyone’s culture. We celebrate diversity and welcome all people, regardless of their ethnicity, faith, age, disability, language, gender identity or sexual orientation.
Our clients come from diverse backgrounds, cultures and life experiences. We believe everyone has the right to be treated with respect in a culturally appropriate manner. We aim for our staff to be culturally competent and supportive of the needs of culturally diverse people.
Our SERVICES
