Current OPPORTUNITIES

Aged Care Support Specialist 

Full time permanent

There are two Aged Care Support Specialist roles within the Communications & Growth team for Your Side. They do outreach in the community to help inform, support and assist senior Australians in applying for aged care, and make referrals to community support. At present, these team members are doing the vital work of educating older people in the community about the aged care reform and Support at Home.

The Aged Care Support Specialists make client evaluations to assess their support needs and advocate for older individuals to get the appropriate solutions for their needs, as they guide them through the pipeline. They build trusted relationships, get to know each client’s challenges and goals, and conduct Home Visits to codesign a tailored Support Plan and sign them up to Your Side.

They work closely with our Home Care Packages Care Consultant team to brief them on each client’s needs and personality and maintain contact to check on their progress after their care is established.

They will work with a range of internal and external stakeholders to learn, inform and seek out opportunities to generate leads for clients. They have strong interpersonal skills, a love of conversation and high empathy levels, to establish rapports and influence decision-making. They will align to our values of respecting and safeguarding every client’s safety, dignity and interests, so they can live a good life.

Your “why”

There are many reasons Your Side is a great place to work. We have relaxed and flexible conditions that include working from home, dressing for the work you do, and welcoming (well-behaved) pets in the office. But the most important reason people want to work for Your Side is because everything we do is centred around care and support. We are true non-profit with the sole purpose of helping people in need.

Your skills

• Aged care experience or interest
• Assessment and case management skills
• Social work, health or medical industry experience or training
• Up-to-date knowledge of DOHAC, DSS and other relevant departments. This role will be a Subject Matter Expert on the new Support At Home program and other current aged care services (CHSP and HCP)
• High level dispute resolution skills able to identify customers barriers to service, address issues and offer resolution or constructive solutions to satisfy customer needs
• Knowledge of principles for effective public participation, stakeholder relations and community engagement.
• Persuasive communication skills and experience doing presentations, promotions, networking and negotiation
• Attention to detail, record keeping and CRM management

Your profile

While experience and technical skills are important, at Your Side we value the whole person and appreciate the characteristics that make our team successful are:

• Strong communication and relationship building skills
• A positive outlook and good energy
• Sound judgement skills and commitment to ethical decision making
• A good sense of humour and fun
• Creative problem-solving skills
• Autonomous and self-motivated but supportive and team-player

Your Side Culture

Your Side provides a supportive, flexible workplace and fun is our middle name. All our team members are passionate about care in the community and supporting older Australians and vulnerable people to live their best lives. Our values ensure we provide quality services that put people first, and that includes our people. As one of us, you must love food, fun, dressing up and pets – including ducks. Well, it’s not essential that you love those things, but it will help.

On Your Side

Your Side is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We know our team and our organisation is stronger with a diversity of backgrounds and experience, including lived experience of the issues we work on.

We strongly encourage people from underrepresented groups to apply, including Aboriginal and Torres Strait Islander peoples, people from different cultural backgrounds, LGBTQIA+ communities, and people living with a disability.

Salary: SCHADS Award 4.1, FBT packaging available (around $18,500 pre-tax pay) From 1 July 2025, the salary is $88,860 plus 12% super.

To apply please send your CV, a cover letter that addresses how you match the skills and profile criteria above to : recruitment@yourside.org.au ASAP. We are interviewing candidates immediately as they apply. If you are interested, please submit your application today!

Please note, while this is a hybrid role, candidates must be able to attend the offices in Chatswood, Sydney as required. Candidates must have a valid NSW driver’s licence and vehicle and permission to work in Australia long-term.

 

NON-EXECUTIVE DIRECTORS | 2025

Your Side is seeking to appoint 2 Directors to contribute to the achievement of our strategy and governance outcomes.

About the Role: 

• Initial three-year term
• Remunerated position
• Growing not for profit.

As part of an experienced Board, you will be responsible for setting corporate objectives, strategies, and policies, oversee and monitor the performance and purpose and ensure the organisation has processes in place to adhere to relevant standards; all driven by our commitment to our values.

A critical requirement for all applicants is that their values align with those of Your Side.

We are seeking two individuals who have skills and experience in one or more of the following:

• Accounting and financial management (CA/CPA qualifications preferred)
• Digital customer engagement to ensure responsiveness to customers’ current and future needs.
• Strategic marketing in business growth and service diversification.
• Strategic business, commercial and financial acumen with capacity to understand strategic priorities in a highly regulated and competitive products and services marketplace.
• It is further desirable that applicants are well-connected with other sector organisations and government.
• Member of the AICD with Graduates preferred

The Board meets up to 10 times a year including an annual strategic planning day.

Incoming directors will be expected to undergo the following checks:

• Director Identification Number.
• Responsible Persons Suitability assessment under Aged Care Legislation, including banning orders and insolvency checks.
• NDIS worker and/or Police Checks. 

About Your Side 

Your Side is a leading not for profit organisation that has supported people with disability, people with mental illness, older people and their carers for more than 30 years.  Our unique service approach means that we assist people to choose their support needs through a range of services that best suit the individual’s goals, budget and lifestyle requirements. Your Side coordinates and partners with a range of specialist, high quality services to give people greater choice and enhance their independence and wellbeing.

Our Vision is that every life can be a good one. We support older people, people with disability, other vulnerable members of the community, and carers to live the life they choose, independently.

INFORMATION FOR APPLICANTS

You may access our latest Annual Review via  Publications – Your Side

If you require clarification on any matters with the application process, please contact Danielle Ballantine, Company Secretary, on 02 8405 4444.

Please send your expression of interest (maximum 2 pages) and CV (Maximum 2 pages) to:

companysecretary@yourside.org.au by 9 June 2025.

Interviews with shortlisted candidates will be held from late June 2025.

Your Side is an equal opportunity employer.  Our Board comprises a diverse mix of skills and attributes including 15% identify as a person with disability and 50% have/had a primary carer role.  We encourage individuals of diverse backgrounds including but not limited to those from Aboriginal and Torres Strait Islander , Culturally and Linguistically Diverse, and LGBTI+ communities and those living with a disability to apply.